About the Apprenticeship
This Apprenticeship gives customer facing roles the tools to exceed customer expectations, increase sales and retain business. On completion of the qualification your learner will receive an NVQ Certificate/Diploma and the Apprenticeship Certificate. They will also receive a Technical Certificate in Customer Service and Key/Functional Skills Certificates (where applicable).
Many learners progress onto a Level 3 qualification in Customer Service, Management Apprenticeship or accredited Institute of Management Qualification (ILM).
How will your learner be assessed?
- One-to-one assessor support
- Online learning modules
- E-Portfolio of work-based evidence
- An exam
A formal progress review will be carried out by a Kaplan Assessor within the workplace every 10-12 weeks. This also includes tailoring the training to your business and learner’s requirements.
Suitable job roles
Suitable job roles include: administrator; Administration Executive / Officer; Business Support Officer; Personal Assistant; Secretary.
Remember, if you are in the Insurance industry we offer a General Insurance Apprenticeship which is suitable for roles in customer service. Find further details in our collection of Financial Service Apprenticeships.
Employer Responsibilities
As Apprenticeships are work-based training programmes, most of the training is ‘on the job’ at your premises.
To ensure that your learner develops effective skills throughout their Apprenticeship as an employer you must:
- Provide an induction and on-the-job mentoring and training
- Ensure you meet relevant health and safety procedures set by Kaplan
- Pay your Apprentice’s wage according to the national minimum wage
- Hold regular meetings with your learners throughout their assessments
- Employ your learner for at least 30 hours per week
Find out which Apprenticeship is right for your learner, by requesting a call back from our Apprenticeship Advisors.