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Kaplan Financial - Home > Training and Quals > Apprenticeships > Apprenticeships & Vocational Qualifications > Customer Service

Customer Service Apprenticeship

Did you know that you can receive government funding† to train your staff for FREE and receive a nationally recognised qualification?

Plus, if you’ve not hired an Apprentice in the last 12 months and employ less than 1000 employees you could also be eligible to receive up to £15,000* worth of Apprenticeship grants from the National Apprenticeship Service.

Apprenticeship funding
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Why an Apprenticeship?

  • 80% of employers who offer Apprenticeships agree they make their business more productive+
  • Ideal for people starting out in their career, at junior or mid-management levels
  • No training costs - All you have to pay is the wage of the Apprentice, the average wage is £210 per week.
  • Your employees will learn skills related directly to their job role

To find out more you can speak to one of our Apprenticeship Advisors by calling 0845 873 6315 or request a callback.

Important! Funding for staff aged 24+ will no longer be available from 1st August 2013. Call us now to make sure you don't miss out on the chance to receive part of the course costs covered by the government.

Are you an Apprentice? Apply now for an Apprenticeship job Link opens in a new window in your area.

Customer Service Apprenticeship

The Customer Service Apprenticeship is suitable for anyone working in a customer facing role including Customer Service Advisors, Sales Advisors, secretaries, PAs, and receptionists.

On completion of the qualification your employee will receive an NVQ Certificate/Diploma. Plus a Technical Certificate in Customer Service and Key Skills Certificates.

Course Structure at a glance


  • Improving service delivery
  • Developing customer service
  • Using customer service as a competitive tool
  • Promoting products and services to customers
  • Improving customer satisfaction and relationships
  • Problem solving
  • Working with others to improve customer service

Where are Customer Services Apprenticeships delivered?

AAT Regional Coverage MapNorth London area, including City of London, North London.

Leeds area, including Leeds, West Yorkshire, South Yorkshire.

Liverpool area, including Liverpool, Merseyside, West Cheshire.

Manchester area, including Manchester, Greater Manchester, South Lancashire, East Cheshire.

Can’t see your location? Speak to one of our Apprenticeship Coordinators to see if Customer Services Apprenticeships are available in your region. Request a call back >

Employer Responsibilities

As Apprenticeships are work-based training programmes, most of the training is ‘on the job’ at your premises.

To ensure that your learner develops effective skills throughout their Apprenticeship as an employer you must:

  • Provide an induction and on-the-job mentoring and training
  • Ensure you meet relevant health and safety procedures set by Kaplan
  • Pay your Apprentice’s wage according to the national minimum wage
  • Hold regular meetings with your learners throughout their assessments
  • Employ your learner for at least 30 hours per week
+ Data source www.apprenticeships.org.uk

† Full funding for 16-18 year olds, partial funding for 19 to 24 year olds
* If you are an employer thinking about hiring an Apprentice you could now receive up to £15,000 of AGE grant funding from the National Apprenticeship Service. Terms and conditions apply.







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