Terms and conditions

Kaplan Financial Limited - Registered office: 4th Floor, 52 Grosvenor Gardens, London SW1W 0AU. Principal place of business 7th Floor, 100 Cannon Street, London EC4N 6EU. Registered in England No. 1028790 ("Kaplan Financial").

Part Time Tuition and Revision Courses

1. A completed enrolment form must be accompanied by payment in full or the completed employer authorisation (see point 2 below).
2. An employer authorisation will only be accepted by Kaplan Financial if the relevant employer has approved credit terms with Kaplan Financial and payment in full will be due within 30 days of each invoice date. The employer is fully responsible for the payment of amounts due in all circumstances (including termination of employment or course cancellation). Kaplan Financial reserves the right to dismiss any student / delegate at any time for non-payment of fees or other amounts due.
3. Prices are subject to change and we reserve the right to charge additional amounts to reflect any pricing changes taking effect before course commencement date(s).
4. If an employer is paying for a student's / delegate’s participation in a course, that employer may be sent the relevant student's / delegate’s test results and progress and attendance records (where applicable).
5. Deferral: where the full amount has been paid, an enrolment can be deferred for one relevant sitting (subject to availability), provided Kaplan Financial receives written notice at least two weeks prior to the course commencement date.  An administration charge of £50 (inc. VAT) per course will be invoiced by Kaplan Financial.  No refunds will be made and amounts paid for courses will be carried forward accordingly.  It may be necessary to purchase new course materials upon recommencement of deferred study.  These are not included in amounts previously paid and will be invoiced separately.
6. Course cancellation: requires that written notification be received by Kaplan Financial at least two weeks prior to the course commencement date.  A cancellation charge of £100 per course (£50 in the case of CPD courses) (inc. VAT) will be invoiced by Kaplan Financial. Full course fees will be payable if less than two weeks notice is given and no refund will be made in such circumstances (but, in the case of CPD courses, students / delegates may attend an alternative equivalent CPD course free of charge if the cancellation is made at least four working days before the course start date).  Refunds are not available o any amounts paid for study materials, where the materials have been supplied to the student / delegate.
7. Kaplan Financial reserves the right to use its discretion to determine whether to make refunds in particular instances which fall outside paragraph 6 above.
8. Study materials will be made available on or before the first day of the course.
9. Dishonoured cheques will result in a charge by Kaplan Financial of £25 (inc. VAT) to cover administration and bank charges, as well as the risk of admission to study being refused.  Persistent offenders may be reported to their relevant professional body for unprofessional conduct.

Distance and E- Learning

1. All distance and e- learning study materials are supplied by Kaplan Publishing Limited.
2. Distance and e- learning amounts quoted include VAT (where applicable) but exclude any taxes or duties imposed by countries outside the UK.
3. Full payment is required prior to dispatch of study materials or release of online user IDs and passwords.
4. A deferral can be processed to the following exam sitting if Kaplan Financial is notified in writing in advance.  An administration charge of £30 (inc. VAT) will be invoiced by Kaplan Financial.  It may be necessary to purchase new study materials upon recommencement of deferred study.  These are not included in amounts previously paid and will be invoiced separately.
5. Refunds are only available if distance or e-learning study materials are returned within 14 days of receipt in a saleable condition and, in the case of CDs or DVDs, with seals intact to Kaplan Publishing Limited, c/o Kaplan Financial Flexible Learning, West Gate, 6 Grace Street, Leeds, LS1 2RP. Postage is not refundable.
6. Distance and e-learning is not transferable between students / delegates.

Study Materials

1. All study materials, whether in written or electronic format, are (unless otherwise stated) supplied by Kaplan Publishing Limited (Registered Office:  4th Floor, 52 Grosvenor Gardens, London SW1W 0AU, registered in England No. 5728180). ICAEW study materials are supplied by Gillards Worldwide Warehousing and Distribution Ltd (Registered Office: Trident Works, Marsh Lane, Temple Cload, Bristol, BS39 5AZ, registered in England No: 02007688).
2. Where study materials are supplied in conjunction with a course (part time tuition, part time revision, full time or distance learning), they are included in the fees quoted and Kaplan Financial acts as agent for Kaplan Publishing Limited in collecting amounts payable to such company. For ICAEW material Kaplan Financial acts as agent for Gillards Worldwide Warehousing and Distribution Ltd in collecting amounts payable to such company. Any queries regarding any such study materials should be addressed to Kaplan Financial on behalf of Kaplan Publishing Limited or Gillards Worldwide Warehousing Ltd.
3. Where study materials are supplied by Kaplan Financial Flexible Learning otherwise than in conjunction with a course, Kaplan Financial acts as agent for Kaplan Publishing Limited in collecting amounts payable to such company.  Any queries regarding any such study materials should be addressed to Kaplan Financial Flexible Learning on behalf of Kaplan Publishing Limited.
4. All amounts quoted include VAT (where applicable) but exclude any taxes or duties imposed by countries outside the UK.
5. Full payment is required prior to dispatch of study materials or release of online user IDs and passwords. 
6. Refunds are only available on study materials returned within 14 days of receipt in a saleable condition and, in the case of CDs or DVDs, with seals intact to Kaplan Publishing Limited, c/o Kaplan Financial Flexible Learning, West Gate, 6 Grace Street, Leeds, LS1 2RP.  Postage is not refundable.

Full Time Courses

1. Students who require a student visa to enable study with Kaplan Financial must enrol on and attend a minimum of three subjects each term to meet their visa requirements or such fewer number as remain to be successfully completed by them.   For ICAEW qualifications,  a minimum of two subjects will suffice. 
2. To book a place on a course a completed enrolment form must be accompanied by payment in full of fees or a minimum deposit (where applicable) as per the subject enrolment form. Unless otherwise stated herein, deposits are non-refundable and non-transferable.
3. Students requiring a Confirmation of Acceptance of Study (“CAS”) number to study with Kaplan Financial (i.e. non-EU students) will be charged an administration charge of £25 (inc. of VAT) for each CAS number issued by Kaplan Financial. In certain cases this will be included in the total price of the course. Students studying for professional courses (CAT, ACCA and CIMA) who purchase five or fewer subjects (excluding the CIMA certificate programmes where the fee is included) will be charged this fee separately. This charge is non-refundable in all circumstances.
4. Subject to paragraph 9 below, once  a CAS number has been issued by Kaplan Financial confirming full time status, no refunds or course deferrals / cancellations are permissible other than in the instance of visa refusal and subject to meeting the criteria in paragraph 5.  Course deferrals may be allowed for students who are still overseas awaiting their student visa prior to the published course commencement date.  An administration charge of £100 (inc VAT) will be applied by Kaplan Financial per deferral.  A maximum of one such deferral will be allowed, after which all deposits paid will be forfeited to Kaplan Financial.  Kaplan Financial will refuse deferrals for visa students where it has reason to believe students have entered the UK on the basis of Kaplan Financial’s sponsorship and are not studying as necessary with Kaplan Financial (given the visa requirements). In such circumstances Kaplan Financial will withdraw its sponsorship and notify the UK Border Agency (“UKBA”) and/or any other relevant authorities.
5. If a student’s visa application has been refused, then the amounts paid will be refunded, less an administration charge by Kaplan Financial of £150 (inc. VAT) (plus any courier and transfer charges and CAS fees detailed in paragraph 3) on production of the following documents: (1) an agent certified copy of the visa refusal letter (GV51), (2) an agent certified copy of the student’s passport showing both a photograph and signature; (3) where the payor was not the student, an original authority letter from the student authorising the repayment to the payor and (4) where the student is already in the UK, evidence satisfactory to Kaplan Financial that the student has left the UK. Refunds will only be made under this paragraph if requested in writing with the necessary supporting documents within four weeks after the commencement of the course (published date). In circumstances where an application is refused by UKBA on the grounds of fraudulent documentation or other irregularities no refunds will be granted in respect of monies paid.
6. Kaplan Financial reserves the right to dismiss and/or withdraw visa support from any student at any time for non-payment of fees or other amounts due, failure to meet the ongoing attendance requirements,  late commencement of study and/or late enrolment and/or any other failure (past or present)  to meet visa regulations and/or UKBA requirements and/or failure to demonstrate in Kaplan Financial’s opinion satisfactory academic progression. No refunds will be made to any students (including any prepaid fees or deposits) dismissed under this paragraph.
7. Kaplan Financial reserves the right to inform the appropriate authorities (including UKBA) where a student has been so removed from study with Kaplan Financial, is failing to meet ongoing attendance requirements, is failing, in Kaplan Financial’s opinion, to make satisfactory academic progress or where a student has committed any breach of his/her visa requirements.
8. Fees and other amounts payable are published separately for each term and the most recently published pricing is payable by all students studying at the relevant time unless the relevant amounts were paid in full prior to the publication of the new pricing. Paying a deposit does not prevent any increase being applied.
9. Deferral: Students who do not require a visa can, where the full amount has been paid, defer enrolment for one relevant sitting, provided Kaplan Financial receives written notice at least two weeks prior to the course commencement date. An administration charge of £150 (inc. VAT) per course will be invoiced by Kaplan Financial for such deferrals.  No refunds will be made and amounts paid for courses (less any administration charges) will be carried forward accordingly.
10. Course cancellation: Students who do not require a visa can cancel their application provided that written notification is received by Kaplan Financial at least two weeks prior to the course commencement date.  A cancellation charge of £150 per course (£400 per course for degree and masters programmes) (inc. VAT) will be invoiced by Kaplan Financial. Full course fees will be payable if less than two weeks notice is given and no refund will be made in such circumstances. Refunds are not available for any amounts paid for study materials, where the materials have been supplied to and opened by the student.
11. Kaplan Financial reserves the right to use its discretion to determine whether to make refunds in particular circumstances which fall outside paragraph 10 above.
12. Students wishing to extend their visa will not be issued with a CAS number unless they: re-enrol as necessary; (subject to paragraph 13 below) pay a minimum of 50% of the pending full course fees on re-enrolment; have met Kaplan Financial’s attendance requirements and all other visa and UKBA requirements; and have, in Kaplan Financial’s opinion, made satisfactory academic progress.
13. Full course fees are payable no later than two weeks prior to the commencement of the course.
14. If course fees are being paid by the UK government or a UK organisation, a representative from the sponsoring body must complete the relevant section of the enrolment form. Overseas sponsorships cannot be accepted.
15. Dishonoured cheques will result in a charge by Kaplan Financial of £25 (inc. VAT) to cover administration and bank charges, as well as the risk of admission to study being refused. Persistent offenders may be reported to their relevant professional body for unprofessional conduct.
16. UKBA specifies attendance requirements for study and visa renewal. Students are responsible for signing the attendance register / swiping their student ID cards during each class in order to provide acceptable evidence of attendance to UKBA.
17. Study materials will be made available on or before the first day of the course.
18. In the event that a long term Full Time ACCA student fails an examination, the student may transfer from a long term Full Time course to a short term course or a re-sit course on a subject by subject basis (subject to fulfilling entry requirements  and any visa requirements). An administrative charge of £50 (inc. VAT) per subject will be charged and the fees paid for the subject which the student is transferring from will be applied to the short term course and/or the re-sit course (as appropriate). If, following such transfer, a student is studying fewer subjects or studying the re-sit course, a credit note will be issued for the number of subjects not now being studied or the course differential (re-sit course only). This credit note may be used by the student against the amounts payable for future courses with Kaplan Financial. For the avoidance of doubt, there is no cash alternative.

Funded Courses

1. Where Kaplan Financial receives funding from a UK Government agency through an apprenticeship programme or otherwise with respect to particular courses for particular students / delegates, (e.g. AAT or management/human resources courses) then fees will not be payable by the relevant students / delegates for such courses.
2. AAT students should ensure that they advise the AAT at which Kaplan Financial Approved Assessment Centre they are studying.

The terms and conditions of the Kaplan Financial Pass Guarantee which applies to ACCA, CIMA, CTA, ATT and AAT are as follows:

1. The full course programme (tuition, revision and question based day, where applicable) must be followed.
2. All amounts due must be paid prior to taking the examinations.
3. Students must attempt the real exam.
4. In the event of a failure, proof of that failure must be provided to Kaplan Financial on application for the resit course.
5. In the event of a failure, a student will be entitled to attend an equivalent revision course with Kaplan Financial.
6. The resit revision course must be attempted at the next examination sitting.  After that point the Pass Guarantee will lapse.
7. The Pass Guarantee is not transferable.
8. Students must attempt a Progress Test, Final Assessment or Mock Exam and achieve a minimum mark of 30% (or any combination of these requirements as notified to the students from time to time).
9. Students must attend all days of the course (including question based).  It is students' responsibility to make sure that they sign the attendance register/swipe their students ID cards.
10. The Pass Guarantee does not apply to residential courses.
11. Students resitting an exam and/or attending a resit revision course may be required to purchase new materials.

CIMA Certificate Pass & Go Resit Assurance

1. 1. Students must attend all days of the course.
2. Students must attempt their CBA within a maximum of 4 weeks from completion of the course.
3. The Free Pass & Go course is only available following an unsuccessful attempt at the CBA.
4. The Free Pass & Go course must be taken at the next available sitting or within 6 months, whichever is sooner, after which the Free Pass course will lapse.

Residential Courses

1. Caer Rhun Hall is an examination centre for CIMA.
2. Residential rates are for a single en suite room.   Costs include meals from Monday to Friday.  Students / delegates are provided with breakfast and lunch on Saturday and brunch on Sunday.  Accommodation rates include tuition during stay.
3. Students / delegates selecting this exam centre will be charged at the prevailing rate for any period of residence outside the tuition course.  Amounts payable for such residence will be invoiced by Caer Rhun Hall.   Daily accommodation rates for the examination period can be obtained from Caer Rhun Hall on 01492 650 012.
4. Non-residential students / delegates attending courses at Caer Rhun Hall will be expected to remain at the Hall for the full day and will be provided with lunch and dinner.
5. Where students / delegates cancel any residential stay at Caer Rhun Hall or cancel any separate residential accommodation sourced for them by Kaplan Financial, Kaplan Financial reserves the right to charge such students / delegates in full for such stay/accommodation.

General

1. Enrolment on a course, together with the payment of the required deposit, creates a binding agreement to follow the course and to pay the full fees.  A student declares that the information supplied on the enrolment form or otherwise in connection with their application is complete and correct and that the giving of false or incomplete information may lead to the refusal of the application or suspension or expulsion from the course (without refund) and/or, as applicable, withdrawal of visa support.
2. All amounts quoted include VAT (where applicable), except ACA fees, which are exclusive of VAT.
3. Kaplan Financial and Kaplan Publishing Limited reserve the right to charge interest at 10% per annum on overdue amounts.
4. All fees exclude amounts payable to the professional body for student / delegate registration, exemptions and examination entries, which are payable by the students / delegates and Kaplan Financial accepts no responsibility for this.
5. Internally Assessed Examination and Computer Based Examination fees are non-refundable and non-transferable.
6. Any refund made by Kaplan Financial will be paid to the original payor.
7. All deposits received are for the sole purpose of reserving a course place.
8. Funds received but not utilised or refunded in accordance with these Terms and Conditions will be forfeited to Kaplan Financial.
9. Kaplan Financial reserves the right to change the courses, tutors, dates and locations from the published timetables at its discretion.
10. Courses are not transferable between students / delegates.
11. All courses are non-residential unless specified otherwise.  Kaplan Financial will, if requested, assist by providing a list of suitable accommodation for non-residential courses but it is students' / delegates’ responsibility to make their own accommodation arrangements.
12. Students / delegates are expected to conduct themselves at all times in a manner which demonstrates respect for Kaplan Financial and its staff, fellow students / delegates and property.   Breaches of the Student/ Code of Conduct and/or Kaplan Wi-Fi Policy can amount to gross misconduct, which may lead to expulsion from study (without refund).
13. Liability of Kaplan Financial and Kaplan Publishing Limited for losses arising from their negligence (except in the case of liability for death or personal injury), breach of contract or otherwise will be limited to the full amounts paid by the relevant student / delegate for the particular courses and/or study materials. Except in the case of liability for death and personal injury, such companies will have no liability for indirect or consequential loss or damage.
14. Computer Based Assessment and Examination fees include disbursements payable to the relevant examining body and a handling fee charged by Kaplan Financial (which includes VAT).
15. Non-visa students residing in the EU at the time of signing the enrolment form have seven working days to cancel their application by notifying Kaplan Financial in writing. After such time, any sums paid will be non-refundable except in accordance with these terms and conditions.  Any books or other materials received and returned in connection therewith must be returned unopened within seven working days after receipt and at the student’s cost in order to receive a refund. 16. Students’ / delegates’ arrangements with Kaplan Financial and Kaplan Publishing Limited are governed by English law.

Disclaimer and Limitation of Liability

While Kaplan Financial endeavours to ensure that the information on the Kaplan Financial website is correct, we do not warrant the accuracy and completeness of the material on the site or in any corporate brochures or prospectuses. We may make changes to the material on the site or to the products and prices described in it at any time without notice, although we will provide notice of substantive changes to the Kaplan Financial Privacy Policy. The material on the site is provided “as is,” without any conditions, warranties, or other terms of any kind. Accordingly, to the maximum extent permitted by law, the Kaplan Financial site is provided on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for this legal notice might have effect in relation to the Kaplan Financial site. 

Kaplan Financial and any of our group companies, and their officers, directors, employees, shareholders or agents of any kind, exclude all liability and responsibility for any amount or kind of loss or damage that may result to students or any third party (including, without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Kaplan Financial site in any way or in connection with the use, inability to use or the results of use of the Kaplan Financial site, any web sites linked to the Kaplan Financial site, or the material on such web sites, including, but not limited to, loss or damage due to viruses that may infect computer equipment, software, data, or other property on account of access to, use of, or browsing the Kaplan Financial site or downloading of any material from the Kaplan Financial site or any web sites linked to the Kaplan Financial site. If your use of the material on the Kaplan Financial site results in the need for servicing, repair or correction of equipment, software, or data, you assume all costs thereof. 

Nothing in this legal notice shall exclude or limit our liability for: (a) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); or (b) fraud; or (c) any liability that cannot be excluded or limited under applicable law.

Student Code of Conduct (SCC)
Click here to download the Kaplan Financial Code of Conduct.

Complaints Procedure
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Student Disciplinary Procedure
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KAPLAN Wi-Fi Policy
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Student Satisfaction Survey - Blackberry Prize Draw
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